MACON, Georgia, September 21, 2021 (SEND2PRESS NEWSWIRE) – LBA Ware ™, a leading supplier of motivationcompensation management (GCI) and business intelligence (BI) software solutions for the mortgage industry, today announced its partnership with Experience.com, the world’s most impactful home Experience Management Platform (XMP), to provide customers with a dynamic means of tracking customer satisfaction as a Key Performance Indicator (KPI) in the LimeGear ™ BI platform from LBA Ware. The Customer Satisfaction KPI allows lenders to measure the customer experience as rated by borrowers, co-borrowers, real estate agents and other parties to a loan throughout the real estate financing journey and feed it into performance reviews of branches and individuals across the lending organization. .
“With this integration, our customers will have a more complete view of their organization’s performance through customer feedback,” said Lori Brewer, Founder and CEO of LBA Ware. “It’s not always easy to convert customer feedback into actionable data, but working with Experience.com, LBA Ware has found a way to not only standardize data, but also allow lenders to customize which data points to track and when to track them. With over 100 traceable KPIs available in LimeGear, lenders have the ability to pull together a data-driven view in almost any part of their organization.
The Customer Satisfaction KPI resides in LimeGear’s visually intuitive performance management dashboard. Because LBA Ware’s partnership with Experience.com tracks customer feedback surveys by loan number, lenders can link customer experience to performance dashboards for loan officers, processors, branches and more. As with other LimeGear KPIs, lenders can assign a relative weight to the customer experience metric as part of an overall performance score. Role-based dashboards provide an overview of how employees rank among their peers in terms of volume, units, and other configurable conditions.
“Almost all lenders deploy some sort of post-close survey to track customer satisfaction, but many don’t have a way of incorporating the results into business intelligence,” said Experience.com Senior Vice President of Partnerships Craig Pollack. “For lenders who currently measure the performance of loan officers and other team members solely on volume and profitability metrics, there is often a blind spot to including customer satisfaction as a traceable measure. This integration removes this blind spot and gives lenders a bird’s eye view of performance as well as the ability to refine future customer satisfaction surveys as the picture becomes clearer.
LBA Ware will be joined by Experience.com Vice President of Financial Services Kristin Messerli in LBA Ware’s upcoming webinar, The Myths That Stop Millennials Buying: A Data-Driven Focus to Grow Your Share of America’s Largest Homebuyer Market, Which takes place on October 6 from 1:00 p.m. to 2:00 p.m. ET. Registration is now open and mandatory to attend.
About LBA Ware ™:
LBA Ware is a leading provider of cloud-based software for mortgage lenders. Since 2008, LBA Ware has been on a mission to help mortgage companies reach new heights with software that integrates data, drives performance and inspires results. Today, over 100 lenders of all sizes, including some of the nation’s most productive mortgage companies, use award-winning LBA Ware technology to enhance the lender experience and maximize human potential within their organizations. . The fastest growing private company of 2020 Inc. 5000, LBA Ware is headquartered in Macon, Georgia. For more information visit https://www.lbaware.com.
We believe experience is everything. Amazing experiences create customers for life, and the poor destroy brands and businesses. That is why Experience.com built the most impactful experience management (XMP) platform available anywhere, with features to drive operational and behavioral change, in real time, during the times that matter. XMP delivers impactful business results including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement and compliance, making every experience more important . Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, California, and is backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati. For more information visit https://www.experience.com or call +1 (888) 701 4512.
Twitter: @LBAWare @ experience —— com #mortgagedata #digitalmortgage # pre-mortgage
NEWS SOURCE: LBA Ware
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